The origin of hospitality is to be hospitable. It is about people.
As I reflect on 25 years in the industry, there have been three consistently nourishing elements.
Great people, community, and the opportunity to serve.
In this moment, I serve an amazing team. I try to lead a functional, focused, supportive, and enjoyable environment. Together, we work towards a common goal. A thriving community.
Exceptional hospitality demands the best of us. Emotional intelligence, humility, effective communication, problem solving, adaptability and teamwork.
It requires us to live in the moment, to be present.
Most importantly, we must be willing to serve, to place the needs of others before our own.
Hospitality professional is a career for the curious, the considerate, the self-aware, and the playful.
It is also an ethos for a better life.
Just be hospitable.